Employment Opportunities:

IT SUPPORT TECHNICIAN

Location: Mexico, MO 65265

Summary

Performs workstation and technical support duties for PC hardware/software and operational support duties for the network. Maintains computer equipment, office equipment and telephone system. Acts as “help-desk” support to PC, network, and phone users. As an Information Technology team member, participates in the attainment of department and company goals and demonstrates Spartan’s core operating values through actions and behaviors.

Description

1. Coordinates and performs all workstation functions and provides technical support to end-users. • Sets-up, installs, configures, diagnoses, repairs, maintains and upgrades PCs and hardware/peripherals. Performs all operating system and software upgrades. • Analyzes and troubleshoots problems and provides end-user support. Minimizes end-user downtime. • Trains users, as needed, on current operating system, various software packages and use of hardware. 2. Provides technical support and troubleshoots problems for production and die cast machine computers. • Sets-up, installs, configures, diagnoses, maintains and upgrades production and die cast machine computers. • Analyzes and troubleshoots problems and provides end-user support. Minimizes end-user downtime. 3. Serves as first-level contact for support on phone system, copiers and other office equipment. 4. Performs basic to moderately complex network support duties. • Performs user account management, security management, anti-virus functions, workstation application and hardware support, and performance monitoring functions. • Troubleshoots problems and maintains network ensuring minimal downtime. 5. Performs cell phone management and support duties for all locations. 6. Collects outdated equipment for recycling or disposal and keeps inventory updated. 7. Monitors, tracks and documents problems/issues to ensure timely resolution and to identify on-going issues. 8. Schedules system maintenance ensuring downtime has minimal impact on production and operations. 9. Develops and maintains systems-related documentation and develops documentation to support processes. 10. Handles vendor relations to ensure support for hardware/software and office equipment issues. 11. Contributes to and supports the existence of a positive work environment through personal involvement by communicating, interacting and behaving in a manner that promotes productive relationships with coworkers, supervisors, customers, and others with whom such relationships are important to the success of company operations. 12. Performs other duties and handles ad-hoc projects as assigned. Provides after-hours support as needed.

Requirements

Required: • 2-4 years related experience, with strong experience in network support functions. Preferred: • Two-year degree in IT Administration, Network/Server Administration or related field; or related technical certification.